Cherwayna Oliver

Marketing Director, Customer Strategy @Fidelity Investments

Roanoke, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2021 — Present

Marketing Director, Customer Strategy @Fidelity Investments

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Manage the process of marketing professionals that create a personalized newsletter dedicated to educating and increasing customer interaction for sub segments of the base using data analytics for cross over business. Created a comprehensive marketing calendar that details channel engagement (social, digital & email) as well as strategies being tested to provide a universal brand tone, look & feel across the enterprise. Collaborate with content owners to determine learn materials based on consumer insight & data from surveys/calls & email engagement.

EDUCATION

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Harvard Business School Online

Certificate in Data Science Pipeline and Critical Thinking

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Colorado State University Global

Bachelor’s Degree, Marketing Business Management,

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Colorado State University Global

Master of Science (M.S.), Business Administration and Management, General

SKILLS

Product MarketingSalesFinancial AnalysisStrategic PlanningSalesforce.comMicrosoft ExcelSales OperationsMarketing CommunicationsMicrosoft WordTelecommunicationsTeam BuildingCustomer ExperienceCustomer RetentionInventory ManagementAccount ManagementMarketing ManagementProcess ImprovementStrategyRetailMerchandisingTrainingCompetitive AnalysisBrand ManagementProject ManagementBusiness DevelopmentStrategic PartnershipsMicrosoft OfficeMobile DevicesMarketingProduct ManagementCross-Functional Team LeadershipCustomer ServiceBusiness-to-Business (B2b)Marketing StrategyMarket ResearchData AnalysisTeam LeadershipManagementLeadership

ABOUT CHERWAYNA OLIVER

Goal-oriented and highly-skilled Management professional with over 15 years’ experience…

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Cherwayna Oliver — Marketing Director, Customer Strategy at Fidelity Investments in Roanoke, TX, US | Unifers