Cherie Ansari
Director, Integrations Support @On24
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WORK HISTORY
Director, Integrations Support @On24
San Francisco, CA, US
ON24 is the leading webinar marketing platform for demand generation, lead qualification and customer engagement. Its award-winning, patented, cloud-based platform enables companies of all sizes to deliver engaging live and on-demand webinars. Providing industry-leading analytics that can be integrated with all leading marketing automation and CRM platforms, ON24 enables marketers to optimize demand generation, enhance lead qualification and accelerate sales pipeline opportunities.Additional applications for the ON24 product portfolio include virtual training, talent development and town hall meetings. More than 1,500 companies and organizations rely on ON24, including IBM, CA Technologies, Merck, JPMorgan Chase, Credit Suisse and SAP. The company is headquartered in San Francisco, with offices throughout the world.
EDUCATION
San Francisco State University
MSBA
ABOUT CHERIE ANSARI
Accomplished Customer Success Director with demonstrated success in leading support, operations, professional services, knowledge, and onboarding teams in SaaS organizations. Expertise in operational excellence, driving results, career development, and managing change. Skilled relationship builder and collaborator with cross-functional leaders. Spearheaded projects to ensure efficiency, consistency, and effectiveness with the sales-to-service handover process, customer churn-risk management, customer surveys, and employee reward recognition programs. Extensive experience in redesigning ticketing systems and optimizing automations, triggers, process flows, reports, and dashboards.Passionate about building and developing high performing teams - motivating and empowering individuals to realize their full potentials. Developed career advancement opportunities by building Support tiers, creating career path frameworks, re-defining roles and responsibilities, and introducing development plans. Known for developing highly effective teams.
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