Cherie Maddox

Experience Manager @Ulta Beauty

JE

Leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in retail and services.* Oversee a team of stylists, estheticians and boutique leads and are accountable for all aspects of the services business, including services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales, events, guest satisfaction, and operational excellence.* Drive business through a focus on performance, and process (operating procedures and compliance standards).* Drive results with a passion for the beauty industry, the ability to deliver exceptional guest service and to lead a team of retail and service professionals.* Promoting accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink and omni-channel initiatives.* Meeting/exceeding goals related to services, boutiques, makeup, skincare, fragrance pro hair and personal care appliance merchandise sales and service sales (e.g, service revenue, average ticket, guest count, guest retention, rebooking, pro hair retail revenue, retention/turnover and contribution goals)* Planning and executing in-store events that deliver an unrivaled guest experience, driving brand partner collaboration and delivering on sales and payroll goals.* Attracting and building a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.* Establishing performance metrics for the team and/or personal goals, to include attendance at all required training/education programs, coaching, individual development plans and annual performance appraisals* Managing service and boutique supply inventory and ordering process

Shore Beauty School

License, Cosmetology/Cosmetologist, General

The Insurance School

License , Property and Casualty Insurance

Google Creative Campus

Certificate, Project Management

Drexel University

Bachelors of Science, Music Industry / Business Administration