Cheri Russell
- Role
- Professional Services Manager at Tusker
- Location
- Superior, WI, US
- LinkedIn followers
- 500 followers
About Cheri Russell
I\'m an IT leader passionate about building high-performing teams, optimizing service…
Experience
Professional Services Manager
Dec 2024 — Present · Duluth, MN, US
Lead a high-performing team of project and escalation engineers across multiple offices, fostering a culture of accountability, collaboration, and continuous improvement-Coach and develop a 12-person team, creating structured development plans, aligning skillsets with project needs, and driving career growth-Oversee day-to-day project execution while setting strategic direction for professional services delivery, team structure, and resource planning-Strengthen operational efficiency by standardizing documentation, improving project scoping processes, and aligning sales, engineering, and leadership teams-Champion cross-regional collaboration, ensuring consistent service quality and knowledge sharing across locations-Cultivate a team-first environment through bi-weekly meetings, mentorship, and recognition, boosting morale and engagement during organizational change
Skills
- Hp Procurve
- Hp Proliant
- Sophos
- Hp
- Dns
- Labtech
- Watchguard
- Active Directory
- Windows Server
- Wan
- File Servers
- Vmware
- Cisco Ios
- Remote Desktop Services
- Help Desk Support
- Customer Service
- Microsoft Servers
- Microsoft Certified Professional
- Firewalls
- Connectwise
- Hp Business Workstations and Laptops
- Microsoft Operating Systems
- Cisco Technologies
- Microsoft Office
- Virtualization
- Routers
- Backup Exec
- Application Servers
- Citrix
- Email Hosting
- Microsoft Sql Server
- Troubleshooting
- Windows
- Antivirus
- Apple Ios
- Dhcp
- Hyper-V
- Outstanding Customer Service
- Microsoft Exchange
- Juniper Technologies
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