Cheri Gibbons

About Cheri Gibbons

Dynamic leader committed to superior client relations, project management, and cost-effective process improvement. Career Strengths-> Consistent record of growth in various management capacities, with core competencies in client relations, process improvement, team building, and cross-functional relationships -> Oversee cradle-to-grave communications and operational processes with sensitive and high-profile consultants and contractors-> Outstanding written and verbal communicator across all departments, levels of management, vendors, and clients -> Executes cost-effective, permanent solutions with out-of-the-box thinking-> Manages change professionally and strategically to maximize performance-> Education in Business and Information Systems with concentration in operationsCritical Thinker | Strategic, Creative SolutionsRecognized an absence of focus on client contracts valued at approximately $100M. Identified a need to retain and improve client relations in support of business development and operational controls- Collaborated with the executive team to design a new department for single point-of-focus management of client contracts and relations - Led the planning, budgeting, recruitment, and startup of the Client Support Department - Held direct responsibility for managing/directing the department and building a specialized team - Developed team dedicated to communicating clearly, trouble shooting quickly, and meeting aggressive timelinesBusiness owner for enterprise CRM software and operated as a liaison between the business and IT resources for needs analysis, project definition, prioritization, user acceptance testing and release approval.

Experience

1. Director of Customer Service

   Ncco

   Jul 2019 — Present · Minneapolis, MN, US

Education

• University of Phoenix-Minneapolis/St Paul Campus

  Bachelor of Science (BS), Business & Information Systems with Supply Chain Concentration

  2006 — 2011

Skills

• Goal-Oriented Leadership
• Vendor Relationships
• Key Client Relationships
• Contract Management
• Process Improvement
• Experienced Change Agent
• Skilled Communicator
• Cross Functional Team Building
• Departmental Development
• Process & Procedure Writing
• Research
• Department Reorganization
• Microsoft Office
• Team Building
• Business Analysis
• Call Centers
• Crm
• Vendor Management
• Customer Experience
• Project Management
• Operations Management
• Analysis
• Inventory Management
• Cross-Functional Team Leadership
• Telecommunications
• Integration
• Strategy
• Coaching
• Managed Services
• Sdlc
• Business Process
• Project Planning
• Recruiting
• Management