Cherene Amos

Director, Client Operations - Americas @LRQA

Mississauga, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2025 — Present

Director, Client Operations - Americas @LRQA

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Toronto, ON, CA

Leading Client Operations for Inspection & Assessment Services across the Americas—driving operational excellence, leading high-performing teams, delivering client impact, and enabling sustainable, transformational growth.

EDUCATION

N/A

Communication Leadership Network, Inc.

Communicating with Confidence

1994 — 1995

Lakhotia Computer Centre

Diploma, Computer Applications

N/A

Calcutta Management Association, India

Professional Development Program for Executives

2003

British Council

International English Language Program, English Language and Literature/Letters

N/A

National Institute of Technology (NIIT)

Certification in Lotus Smartsuite

1991 — 1993

University of Calcutta

Bachelor of Arts - Honors, (English Honors)

N/A

Communication Leadership Network, Inc.

Introduction to Project Management

N/A

WATMEC

Customer Service, Sensitivity & Care

N/A

Communication Leadership Network, Inc.

Prioritizing to achieve outcomes

N/A

Communication Leadership Network, Inc.

Coaching for Performance

N/A

Communication Leadership Network, Inc.

Fundamentals of Management

N/A

SAI Gobal

ISO 9001 Internal Auditor Certificate

SKILLS

• Effective Customer Account Management Experience• Excellent Communication and Organizational Skills.• Strong Ability to Multi-Task.• Customer Satisfaction/RetentionProcess ImprovementAccount Management• Expert Knowledge of Navision.. Team PlayerSalesLeadershipNegotiationProject Management• Highly Analytical with Financial Forecasting Ability. Negotiating and InfluencingRisk ManagementQuality ManagementBudgets• Ms Office : Word, Power Point, Excel, Outlook.• Crm Experience (Sales Force).. Flexibility and Accountability• Leadership Ability. IntegrityTeam BuildingTeam Management. Strategic PlanningChange ManagementMicrosoft ExcelContinuous ImprovementStrategic Planning• Relationship Management. Management Experience in Motivating Teams to Meet ObjectivesCommunicationManagementTeamworkMicrosoft WordTrainingProduct Development

ABOUT CHERENE AMOS

I am a strategic thinker, influential leader and trusted executive with over 20 years leadership experience in the Management Systems and Product Certification field, often sought to turn around under performing businesses through process improvements and development of top talent. With proven success in delivering business outcomes, driving operational excellence, client success outcomes and continuous improvement, I bring with me in-depth operations, scheduling, client services, customer success, account management, training, consulting, service delivery, quality, food safety and accreditation oversight experience. I have an extensive coaching and mentoring track record and adept at creating teams that drive change and deliver business value through continuous improvement. I have been consistently recognized as a champion of change management, with a proven track record of managing, mentoring and building successful teams.

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