Cherena Covington

Experience

1. Jwics Sme Senior Cybersecurity

   Netops Solutions Inc

   Jun 2020 — Present

   Support the Enterprise Cyber Security Team on quarantine systems in various states of the lifecycle (needing patches, updates, NIC Cards, KMV etc.).• Document tools, techniques, and procedures (TTP) for all levels of IT support personnel• Aid included pushing updates, removing files, and making sure systems are in the correct OU in active directory.• Ensured the VIP and JSP user are receiving the proper patching updates and resolving issues impacting the different agencies.• Implement changes to code, scripts, and configurations for new developments, bug fixes, enhancements and installations using best practices • Monitor system performance, event logs and security logs for workstations and peripherals• Provide support with Cyber Security Splunk ATO dashes boards• Perform client-level support on enterprise systems using centralized systems such as Active Directory with a solid foundation in applying group policies.• Responsible for opening, tracking, and closing incent response ticket. Ensure problem ownership working with Cyber Security Team.• Monitor the Voicemail box and create a ticket or update a current ticket with the information from the voicemail that is received.• Utilize data at hand to make expert decisions and recommendations on how to resolve, improve, or prevent network problems/issues.• Contribute to crisis management situations (outages, virus outbreaks, and in high-pressure environments) with creative solutions, techniques, and best practices.

Education

• Strayer University

  Bachelor’s Degree, Information Technology/Cyber Security

  2013 — 2025