Chenlin Zhao

About Chenlin Zhao

Closely working with LyondellBasell executive team, Chief Procurement Officer and Procurement M&A / Due Diligence team at LyondellBasell on NextGen procurement strategies, global engagements and digitalization-Procurement strategies for $2 billion spends, sourcing up to vendors -Payment terms and supply relation management -Supplier and supply chain risk mitigation -Digitalization roadmaps/business continuity

Experience

1. Results Delivery Lead, Customer Centricity

   LyondellBasell

   Oct 2022 — Present · Houston, TX, US

   Lead and manage a team of fully dedicated resources to solve challenges related to the LyondellBasell (LYB) customer experience, as part of LYB’s Customer and Commercial Excellence (CCE) effort Develop the team, motivate, inspire and coach the team members with the specific aim to foster and set new benchmark levels of customer delight Represent the “voice of the customer” at the team level, maintaining and prioritizing the product backlog to ensure that the team is working on stories that maximize business value and deliver necessary fixes and functionality to all customers Work with LyondellBasell’s Customer Experience Office to define the team’s scope and metrics for success Coordinate with stakeholders outside the team (e.g, business owners, sales, marketing, customers) to develop the best possible solution

Education

• The University of Chicago Booth School of Business

  Master of Business Administration (M.B.A.)

• Virginia Tech

  PhD, Materials Science and Engineering

• Nanjing University

  Bachelor of Science (BS), Materials Science and Engineering (China)

• University of Houston Law Center

  Doctor of Law - JD Candidate, Law