Cheng Chou
Director of Technical Support @Global Industrial Company
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WORK HISTORY
Director of Technical Support @Global Industrial Company
Port Washington, NY, US
EDUCATION
Nassau Community College
Associate's degree, Liberal Arts
LIU Post
Bachelor of Business Administration (B.B.A.)
ABOUT CHENG CHOU
Over 15 years experience as a results-oriented Customer Support/Sales Operations senior-level professional, with strong sales, technical, business and operational acumen in designing and leading all aspects of multi-channel customer and technical support environments. Provide leadership in diverse, cultural environments with multi-industry and international experience. Dynamic leader with a passion for delivering superior customer support, while building high performance customer-focused operations. Recognized for increasing sales, customer satisfaction and overall productivity, by implementing best practices in the areas of workflow, workforce, operating procedures and technological enhancements. Specialties:Sales, Customer Service, Call Center, CRM, ERP, Operations, Continuous Process Improvement, Team Building, Strength based Leadership, Strategic Planning, Customer Retention.
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