Chen C.
Sr. Customer Success Manager at Amazon
- Role
- Senior Customer Success Manager at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Chen C.
Scalable Mechanisms & Operating Strategy | Customer Success & Supply Chain Transformation…
Experience
Senior Customer Success Manager
Jan 2024 — Present · Seattle, WA, US
Managing a $330M annual revenue portfolio in the AVS Signature program, driving vendor growth and category leadership through customized strategies and data-driven insights.• Acting as a strategic partner to key vendors, leveraging advanced analytics and cross-functional collaboration to optimize performance, uncover growth opportunities, and deliver sustainable outcomes.• Corrected a six-year financial formula misinterpretation, impacting over internal course participants and enhancing organizational decision-making frameworks.• Owned and led the ASIN Confirmation Rate goal for all vendors in the Office category, surpassing the 2024 target by 3% with a 9% YoY improvement.
Education
University of Washington
Bachelor's degree
Skills
- Titration
- Sexing Flies, Drosophila Activity Monitoring (Dam)
- Microsoft Word
- Java
- Spectroscopy: Gc-Ms, Ir, Nmr, Spectrophotometry
- Animal Model: Fly Pushing (Drosophila Melanogaster), Fly Husbandry,
- Cell
- Ph Meter
- Nucleic Acid Quantitation (Nanodrop)
- Capture One
- Primary Tissue Dissociation (Human Liver Tumor Tissue, Human Colon Tumor Tissue)
- Data Analysis
- Recrystallization, Distillation
- Flow Cytometry
- Microsoft Office
- Chromatography: Column Chromatography, Paper Chromatography, Tlc
- Purification: Filtration, Liquid-Liquid Extraction, Centrifugation, Evaporation,
- Bca Protein Assay
- Windows Movie Maker
- Cell Culture
- Molecular Biology
- Lightroom
- Biotechnology
- Cell Counting (Hemocytometer)
- Surface Plasmon Resonance
- Research
- Microbiology Techniques: Bacteria Culture & Counting, Optical Microscope
- Single Cell Analysis
- Protein & Dna Gel Electrophoresis
- Life Sciences
- Scientific Reports
- Chemical Tests: Unknown Organic Compound Identification Test
- Streaking Plate, Pcr, Plasmid Construction, Dna Extraction
- Biochemistry
- Hplc
- Mathematica
- Microsoft Excel
- Powerpoint
- Photoshop
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