Chen-Hsun Lo

About Chen-Hsun Lo

Over 10 years of experience in business analysis in both project/release management and business process design • Analytic skills include trend & metrics analysis, data analysis, business process analysis, and market research• People management skills include career development coaching, mentoring, problem solving, and conflict management • Industry/exposure has included financial services, insurance, and market research, with experience in Information Technology, process improvement, stakeholder management, cross-functional coordination & collaboration, and client services• Certifications include PMP (Project Management Professional), CSM (Certified ScrumMaster), PSM I (Professional Scrum Master Level I), and Lean Six Sigma Green Belt Certified• Knowledge in Project Delivery/Release Management, Process Improvement, Process Flow Design, SDLC (Software Development Life Cycle), Agile / Scrum methodology, and A3 Problem Solving• Tools include MS Office Suite, MS Project, Planview E1, Jira, SharePoint, MS Visio, MS Publisher, etc.

Experience

1. Technology Delivery Lead

   Nationwide

   May 2021 — Present · Chicago, IL, US

   Establish an onboarding process and co-develop a SharePoint Hub for new Delivery Leads’ onboarding in I&O to provide standardized process and tool training and ongoing support, resulting in a more consistent and efficient onboarding process as well as improved delivery effectiveness for Delivery Leads across I&O• Create a framework for and launch the Delivery Lead Onboarding Buddy Program where new Delivery Leads (DLs) can learn from real life examples from seasoned Technology Delivery Leads (TDLs) and get continued support from the TDL Community• Standardize the process for updating the I&O Delivery Board to ensure Effort Owners and Delivery Leads provide updates in a consistent and timely fashion, in support of the I&O Strategic Meeting for I&O Leadership Team• Chair a monthly meeting for Delivery Leads to verify financial data, including labor/non-labor actuals and forecasts, for I&O Portfolio funded initiatives, so both I&O Leaders and our partners in Finance can make strategic decisions based on accurate data• Standardize the process for updating the BSA Impact Board to ensure Effort Owners and Delivery Leads provide updates in a consistent and timely fashion• Consolidate spotlight summaries for featured initiatives of the month and sent out monthly BSA Impact Board communication to our partners across Nationwide Technology, so our partners can better prioritize their focus in the portfolios which enables operational efficiency and technology currency• Facilitate the tracking of I&O Workforce Management on a monthly basis to support I&O Ops Review to make sure that I&O is on track to achieve the 2022 and onward budgetary goalsMap out the current and future states of 4 BSAs’ work intake processes and highlight their pain points in the current processes for the Voice of the Customer committee, so a standardized future work intake process can be established for Nationwide Technology to enable consistency and efficiency across the board

Education

• The Ohio State University

  Master of Business Administration (MBA), Finance, General, Operations, Process Improvement

  2012 — 2014

• University of Tsukuba

  Exchange Program, International Studies

  2006 — 2007

• National Chengchi University

  Bachelor of Science (BS), Risk Management and Insurance

  2004 — 2008

Skills

• Finance
• Business Analysis
• Risk Management
• Variance Analysis
• Mandarin
• Project Management
• Financial Analysis
• Microsoft Excel
• Corporate Finance
• Crm
• Trade Credit Insurance
• Cross-Functional Team Leadership
• Data Analysis
• Pivot Tables
• Market Research
• Financial Modeling
• Financial Reporting
• Business Strategy