Charles Chen

About Charles Chen

Outcome-oriented technical AI product leader with proven track record of scaling enterprise technologies and transforming Go-To-Market, unlocking millions in business value. Expert in GenAI and implementing for adoption, driving revenue, customer success, and enterprise productivity.

Experience

1. Senior Director, Product Management

   F5

   Jul 2020 — Present · Seattle, WA, US

   Launched agentic sales enablement platform, boosting seller efficiency with customer 360 data, calls-to-action, and integration with CRM• Empowered sales leadership with data-driven playbooks and performance insights, driving continuous optimization• Transformed developer experience by enabling Github Copilot in developer IDE, enabling developers to plan and execute full feature development through AI.• Achieve trust, security, governance, and measures on enterprise AI solutions including prompt injection protection, inference-based policy moderators, data loss prevention, data classification, data masking, zero trust, MFA, observability and auditability.• Dramatically simplified Go-to-Market processes, customer data, and technology customizations by implementing new Salesforce Sales Cloud and Oracle ERP suite including CPQ, Fusion Order Management, Subscription Management, and Revenue Cloud. Formed the basis for trusted data and insights for AI, while driving increasing operation efficiency and ongoing platform maintenance.• Established and grew cross-functional teams of functional and technical employees and consultants engaging cross-functionally with over 200 stakeholders to achieve shared enterprise objectives.• Pioneered modern product fulfillment, licensing, and product telemetry service simplifying customer deployment and reducing time to deploy by over 47%. • Established product telemetry through to machine-learning powered customer success actions, improving net revenue retention by over 8%.• Digitally transformed product lifecycle management and standardized commercial pricing and packaging achieving 84 day average acceleration in new product introduction time to market.• Drove successful Lead-to-Cash integration of 4 major acquisitions (NGINX, Shape, Volterra, ThreatStack) enabling rapid realization of product, pricing, sales, and customer synergies and progress towards F5’s ADC 3.0 strategy.

Education

• UCLA

  Bachelor of Science (BS), Mathematics and Computer Science

  2005 — 2009

Skills

• Management Consulting
• Business Intelligence
• Business Process Improvement
• Business Analysis
• Business Process Design
• IT Financial Management
• Business Transformation
• Business Process
• Business Process Re-Engineering
• Project Portfolio Management
• Sdlc
• Consulting
• Requirements Analysis
• Requirements Gathering
• IT Strategy
• Visio
• Analytics
• Project Management