Chelsy Smith

Software Support Analyst @Ncr Corporation

Atlanta, GA, US
MOBILE NUMBERS
+14•••••••72

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WORK HISTORY

Feb 2018 — Present

Software Support Analyst @Ncr Corporation

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Atlanta, GA, US

Provide (SAAS)software support to Federal Credit Unions throughout US and Hawaii. Log service requests from calls and chats. Assists customers in the installation, upgrade, and configuration of computer systems hardware and operating system software. Streamline vendor support for cohesive resolution. Manage DST Model support for Bill Pay, External Funds Transfer, Zelle, PopMoney and Online Banking. Provide support for incoming inquiries and issues related to FIS/ Fiserv/ DI products

EDUCATION

2000 — 2002

Heald College

Associate of Arts and Sciences (A.A.S.), Business Software Applications

2008 — 2010

Keller Graduate School of Management

Master of Business Administration (M.B.A.), International Business/ Finance

2005 — 2008

DeVry University

Bachelor of Science (B.S.), Technical Management/ Project Management

SKILLS

Business Process ImprovementRecruitingOutlookAdministrative AssistantsMicrosoft OfficeData EntryHuman ResourcesTroubleshootingProgram ManagementMicrosoft WordSoftware DocumentationMicrosoft ProjectVisioResponsivenessAccessAccount ReconciliationPeoplesoftMarketingBusiness DevelopmentCall CentersMs ProjectProject ManagementPerformance ManagementCrmAccounts PayableAdministrative AssistanceVendor ManagementProject PlanningMicrosoft AccessBudgetsCustomer Relationship Management (Crm)Microsoft OutlookLeadershipCustomer SatisfactionTrainingAnalysisCustomer ServiceInsuranceLotus NotesCollaboration

ABOUT CHELSY SMITH

Results-driven professional with 15 years experience in providing project management…

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