Chelsy Smith
Software Support Analyst @Ncr Corporation
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WORK HISTORY
Software Support Analyst @Ncr Corporation
Atlanta, GA, US
Provide (SAAS)software support to Federal Credit Unions throughout US and Hawaii. Log service requests from calls and chats. Assists customers in the installation, upgrade, and configuration of computer systems hardware and operating system software. Streamline vendor support for cohesive resolution. Manage DST Model support for Bill Pay, External Funds Transfer, Zelle, PopMoney and Online Banking. Provide support for incoming inquiries and issues related to FIS/ Fiserv/ DI products
EDUCATION
Heald College
Associate of Arts and Sciences (A.A.S.), Business Software Applications
Keller Graduate School of Management
Master of Business Administration (M.B.A.), International Business/ Finance
DeVry University
Bachelor of Science (B.S.), Technical Management/ Project Management
SKILLS
ABOUT CHELSY SMITH
Results-driven professional with 15 years experience in providing project management…
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