Chelsie Murphy
Global Delivery Solutions | Bridging Teams for Seamless Collaboration
- Role
- Global Delivery Solutions Lead - Enterprise at Slalom
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Chelsie Murphy
I specialize in bridging strategy, technology, and collaboration to drive high-impact Salesforce transformations. With a background in consulting, product management, and digital transformation, I have successfully led cross-functional teams through the implementation of Salesforce solutions that streamline operations, enhance customer experiences, and deliver measurable business value.My expertise spans Salesforce Service Cloud, Sales Cloud, CPQ, Experience Cloud, Health Cloud, Financial Services Cloud, and Field Service, with certifications that reinforce my deep knowledge of the ecosystem. Whether leading large-scale technology transformations, optimizing business processes, or advising on team structures, I focus on aligning people, processes, and technology for long-term success.Beyond implementation, I am passionate about leadership development and coaching. I create content on LinkedIn about workplace dynamics, advocating for yourself, and redefining leadership to prioritize both results and human connection. I believe that the most effective teams aren’t just well-resourced—they’re well-supported.’ -Salesforce Experience: Service Cloud, Sales Cloud, CPQ, Experience Cloud, Health Cloud, Financial Services, Field Service, Marketing Cloud, PardotSalesforce Certifications (8): Agentforce Specialist, Associate, AI Associate, Platform App Builder, Field Service, Business Analyst, Service Cloud, AdministratorAgile Certifications: Scrum.org Professional Product Owner, Scrum.org Professional Scrum MasterSkills: Agile Delivery, Compliance, Customer Experience, Data Analytics, Forecasting & Modeling, Product Management, Product Strategy, Process Improvement, Research & Design, RoadmapsTools/Software: Azure DevOps, Lucid Charts, Jira, Miro, MS Excel, MS PowerPoint, MS SharePoint, MS Word, MS Visio
Experience
Global Delivery Solutions Lead - Enterprise
Apr 2025 — Present · Charlotte, NC, US
As a Global Delivery Solution Lead for Slalom\'s Enterprise Business Applications, I focus on optimizing international delivery capabilities (primarily Salesforce), bridging the gap between Allshore teams (Canada and LATAM) and US-based operations. Advise on team structures and ratios to optimize the implementation of the Allshore model, enhancing global delivery capabilities. Collaborate with diverse teams and market partners to ensure seamless integration between US and global operations, supporting client engagements. Identify and manage risks associated with nearshore resources, providing strategic insights to enhance resource planning and execution. Promote the Allshore model in market strategy and conversations, leveraging global expertise to drive innovative and impactful customer solutions.
Education
Universidad de Guadalajara
Spanish
UNC Charlotte Belk College of Business
B.S.B.A. in International Business
Darla Moore School of Business at the University of South Carolina
Master of International Business
2011
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