Chelsie G.

About Chelsie G.

Hi, I’m Chelsie I’m a tech-forward, people-centered Technical and Customer Support Specialist with over 5 years of experience supporting users across SaaS, CRM, EHR, and web/mobile platforms. I thrive in remote-first environments and specialize in live chat and email-based support where I can deliver clear, patient, and efficient solutions. Where I’ve Made an Impact: Health Tech & EHR (Modernizing Medicine – gGastro) Resolved complex issues for gastroenterology providers using EHR tools and medical software Supported workflows involving scanners, patient portals, mobile apps, and prescription platforms (Dr. First, Rcopia) Used gPIN access to recreate environments and collaborated with QA and engineering on release-related bugs CRM & Real Estate Tech (Keller Williams – KW Command) Helped real estate agents globally with CRM tools and marketing systems Troubleshot 3rd-party integrations like DocuSign, Twilio, Facebook/Google Ads, and SmartPlans Used HTML/CSS to test and fix agent websites Logged bugs in Jira, tested APIs via Postman, and used Datadog for deeper issue tracking Streaming & Retail (HBO Max, Bed Bath & Beyond) Provided chat, email, and phone support for billing, streaming issues, and general customer experience Handled high-volume queues while maintaining top-tier satisfaction scores Tools & Skills: Salesforce, Zendesk, Jira, Postman, Datadog, LogMeIn, Twilio, Google Workspace, CRM systems, remote desktop tools, knowledge base creation, ticketing, HTML, CSS Currently Studying: Software Engineering at Western Governors University — focused on web development and building stronger technical foundations. I’m Open To: Fully remote roles (top priority) Tech support, customer support, or help desk roles Entry-level cybersecurity or IT roles Junior sales or client success positions Global opportunities with visa sponsorship I’m passionate about inclusive tech, making complex platforms feel simple, and creating smoother user experiences wherever I work. If you\'re hiring, building a remote team, or know of an opportunity that fits — I’d love to connect! ‍

Experience

1. Customer Support Specialist

   ClearGov

   Jun 2025 — Present

   Multi-Channel Client Support: Provide first-line support via chat, email, and phone for ClearGov’s budgeting and transparency platform, assisting municipal clients with software navigation, data entry, and workflow configuration.• First-Contact Resolution & Efficiency: Resolve the majority of inquiries on first contact while adhering to internal SLAs and ensuring a high-quality client experience.• Case Management & Process Improvement: Manage and document support cases using Intercom and Jira; contribute to knowledge base content and identify recurring issues to help optimize internal workflows.• Cross-Team Communication: Collaborate with Product, Engineering, and Implementation teams to escalate bugs, clarify product behavior, and provide detailed client feedback.• Client Experience & Product Adoption: Deliver clear, empathetic guidance that fosters platform confidence, driving client engagement and retention across diverse government entities.

Education

• Western Governors University

  Bachelor of Science - BS, Computer Science

• Tarrant County College

  Associate of Science, Computer Science

• Texas State Technical College Waco

  Associate of Arts and Sciences - AAS, Computer Science