Chelsi McNally

About Chelsi McNally

I am a cybersecurity and global service delivery leader with experience managing 100–200+ multi-region engagements across North America, EMEA, GCC, and APAC. My work centers on improving service delivery, maturing partner ecosystems, and enabling cross-functional teams to execute at scale.In my current role as a Services Partner Manager at CrowdStrike, I built and launched the Platform Services Partner Program, strengthened global subcontracting delivery, and implemented AI-driven operational improvements that reduced friction and accelerated execution. My background spans customer success, partner operations, program management, and cybersecurity delivery across Cloud, Identity, Endpoint, SIEM/SOC, and OT/ICS environments.Earlier in my career, I supported intelligence analysis efforts for federal and DoD partners, developing strong analytical rigor, threat assessment capability, and investigative judgment—strengths that continue to shape my approach to cyber operations and program leadership today.I thrive in roles that require structured execution, strategic problem-solving, and relationship-building across technical and non-technical teams. I’m passionate about creating scalable processes, driving operational excellence, and helping customers and partners achieve meaningful business outcomes.

Experience

1. Services Partner Manager

   CrowdStrike

   Feb 2025 — Present

   Built and launched the global Platform Services Partner Program, defining SLAs, workflows, and training adopted across internal teams and subcontracting partners- Owned global subcontracting delivery across Cloud Security, Identity, Endpoint, PMO, and SOC services, serving as the primary services leader for all partner-led engagements- Expanded partner ecosystem by developing scalable growth plans for each service line to support global delivery demand- Designed and operationalized PMO processes and training frameworks to improve partner engagement management and delivery consistency- Managed all GSI subcontracting partnerships and contracts, ensuring strategic alignment and operational quality- Led AI-driven initiatives to optimize internal workflows, reduce manual effort, and strengthen subcontractor staffing models- Created technical documentation and delivery playbooks using AI to support partner execution across Cloud Security, Identity, Endpoint, SIEM, and LogScale services.

Education

• Embry-Riddle Aeronautical University

  Bachelor of Science - BS