Chelsey Sordello
Lead Implementation Consultant @Sprinklr
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WORK HISTORY
Lead Implementation Consultant @Sprinklr
Cultivate strong client relationships while configuring their environment based on business requirements gathered while driving the discovery process-Conduct UAT sessions with clients to validate the configuration meets their expectations & works as expected, followed by delivering training sessions that lead to a smooth adoption of new systems & processes, and providing daily support post-deployment-Partner with PMO, Sales, Solutions, Success, Support, and Product teams to track progress, resolve implementation challenges, and guarantee alignment to the larger client account-Primarily aligned to one global strategic account to ensure overall technical infrastructure stability from an implementation perspective. This includes analyzing existing configurations for optimizations, revising and improving existing processes, and more-Recognition: Named Americas Implementation Consultant of the Year FY2023 for 10+ projects receiving a customer satisfaction score at or above internal company benchmark
EDUCATION
University of Massachusetts Amherst
Bachelor's degree, Sport Management, Communication
Alliance Manchester Business School
Business
SKILLS
ABOUT CHELSEY SORDELLO
Lead Implementation Consultant at Sprinklr | PMP
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