Chelsea Slayter
Enterprise Customer Success Manager @Storable Newbook
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WORK HISTORY
Enterprise Customer Success Manager @Storable Newbook
Costa Mesa, CA, US
Driving customer success at Newbook, a dynamic hospitality SaaS company expanding globally. I partner with enterprise clients to ensure they fully leverage our product, conducting regular business reviews, proactively addressing challenges, and optimizing existing processes. Key responsibilities include: • Building and maintaining strong client relationships in the hospitality industry.• Managing customer grievances and ensuring high retention rates.• Contributing to business KPIs and fostering a positive customer experience across AU, AP, EU, and US time zones.• Developing and delivering training to enhance product adoption.
EDUCATION
Nagoya University of Foreign Studies
Japanese Language Certificate, Japanese Studies
Soka University of America
Bachelor of Arts (B.A.), Social and Behavioral Sciences
SKILLS
ABOUT CHELSEA SLAYTER
I’m a strategic, customer-focused professional with 8+ years of experience across customer success, enablement, and digital marketing. I’ve worked with SaaS, e-commerce, and advertising brands to drive retention, improve onboarding and adoption, and scale campaign performance.Whether supporting enterprise clients, building internal enablement programs, or optimizing lifecycle marketing strategies, I bring a data-driven, collaborative approach to solving complex challenges. My background also includes hands-on experience with media buying, content strategy, and full-funnel digital campaigns — giving me a well-rounded view of the customer journey.I’m passionate about creating seamless experiences that drive results and long-term growth.
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