Chelsea Semiklose
IT Communications Leader Digital Experience Architect @SouthState Bank
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WORK HISTORY
IT Communications Leader Digital Experience Architect @SouthState Bank
Expanding the traditional communications function into enterprise digital experience strategy by aligning behavioral adoption, governance clarity, and cross platform consistency across AI, Identity, data, and Microsoft 365 ecosystems. I ensure enterprise technology change is not only announced but understood, trusted, and operationalized across plus employees.My work bridges communications, operational readiness, and platform governance within Infrastructure and Operations. I focus on reducing systemic friction, preventing adoption gaps, and translating technical change into organizational clarity.Scope of WorkLead experience strategy for enterprise initiatives including AI launch governance, identity lifecycle transitions, Microsoft 365 migrations, data platform shifts, and security enablement.Design behavioral adoption models that align governance guardrails with real workflows to mitigate compliance and operational risk.Clarify tool positioning across Copilot, internal AI, ServiceNow, and knowledge systems to prevent fragmentation and confusion.Anticipate support impact during migrations and major releases to reduce ticket spikes and productivity disruption.Translate infrastructure roadmaps into executive ready narratives that align expectations and drive measurable adoption.ImpactReduced go live disruption during enterprise migrations through proactive readiness design.Strengthened AI and identity governance posture through structured enablement and clarity.Improved digital workspace adoption and internal knowledge accessibility.Elevated the communications function from broadcast messaging to enterprise experience alignment.
EDUCATION
Francis Marion University
Bachelor of Arts (B.A.), Political Science and Government
Trident Technical College
Associate in Arts , Behavioral & Social Sciences focus
SKILLS
ABOUT CHELSEA SEMIKLOSE
I design the experience layer between people and technology. Across enterprise environments, technical platforms often succeed in deployment but struggle in adoption. My work focuses on closing that gap translating complex technology initiatives into experiences that employees understand, trust, and successfully integrate into daily work. I specialize in digital workplace transformation, IT communications strategy, and organizational adoption across large-scale technology implementations. My approach combines operational understanding with behavioral insight to ensure technology investments deliver measurable business impact beyond launch. Throughout my career, I have partnered with engineering, infrastructure, security, and leadership teams to support initiatives including platform migrations, identity modernization, access governance, analytics transitions, and enterprise collaboration tools. Rather than treating communications as messaging alone, I design structured adoption ecosystems that align technology, process, and human behavior. Core focus areas include: • Digital Workplace & Employee Experience Strategy • Technology Adoption & Organizational Change • IT Communications Architecture • Enterprise Platform Rollouts (M365, IAM, SaaS, Data & Analytics) • Employee Trust & Engagement in Technology Change • Cross-Functional Alignment Between Technical & Business Teams I’m particularly interested in roles where experience strategy, technology delivery, and organizational transformation intersect. helping enterprises move from deployment success to workforce enablement.
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