Chelsea Hicks

About Chelsea Hicks

With a deep-rooted understanding of the Higher Education landscape cultivated over 15 years, I\'ve witnessed the transformative power of technology in enhancing learning experiences and boosting student engagement firsthand. This practical insight was further enriched by my doctoral studies in Higher Education Leadership at Walden University, where years of rigorous research validated my real-world observations. I am passionate about empowering educational institutions to leverage technology strategically.I partner with Higher Education institutions to optimize their technology adoption and drive tangible results. Drawing upon my experience as the first dedicated Customer Success Manager for a portfolio of over 500 Higher Education accounts (representing over $2 million in spend), I have a proven track record of developing tailored processes, building strong client relationships, and implementing efficient workflows. My focus is on ensuring institutions maximize their technology investments to improve knowledge retention and overall student success.In my current role as a Senior Customer Success Manager at Lucid for Education, I continue to work closely with top-tier institutions, providing white-glove service and exceptional support. Beyond standard account management, I bring a unique perspective informed by my doctoral research, enabling me to offer data-driven guidance and act as a strategic partner. I am dedicated to helping institutions not just implement technology, but to deeply integrate it in ways that foster a more engaging and effective learning environment. Within my team, I also contribute by sharing insights, presenting data, and serving as a knowledgeable resource.I am continuously seeking opportunities to collaborate with Higher Education leaders who are committed to innovation and student success through strategic technology implementation. If you\'re looking for a partner to optimize your technology investments and enhance learning outcomes, I\'d welcome a connection.

Experience

1. Sr Customer Success Manager

   Lucid Software

   Mar 2024 — Present · South Jordan, UT, US

   Building upon my experience with Lucid for Education\'s key clients, I continue to provide white-glove service and exceptional support in my role as Senior Customer Success Manager. This promotion has also enabled me to contribute to team success through mentorship, data presentation, and acting as a comprehensive resource for team inquiries.

Education

• Brigham Young University

  Bachelor of Arts (B.A.), Psychology

  2003 — 2012

• Independence University

  Master of Business Administration (M.B.A.)

  2014 — 2015

• Walden University

  Doctor of Education - EdD, Higher Education Leadership and Management