Chelsea Ogwalu
Application Support Manager @DAS Health
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WORK HISTORY
Application Support Manager @DAS Health
Tampa, FL, US
In my role as an Application Support Manager at DAS Health in Tampa, Florida, I oversaw a variety of PM/EHR support duties for LMS clients. Leading a team in completing support cases, maintaining key performance indicators, and implementing best practices were vital responsibilities. I also designed, led, and monitored all team projects and product implementations to ensure quality assurance benchmarks were met.
EDUCATION
Southern Technical College
Associate’s Degree, Medical Insurance Specialist/Medical Biller
SKILLS
ABOUT CHELSEA OGWALU
Steering practice support at DAS Health, my leadership extends to guiding a team towards collaborative success and operational excellence. The focus is on streamlining support processes which has led to enhanced productivity and reduced costs for the organization. Emphasizing data-driven decision-making, I ensure our practices align with industry standards and maintain key performance indicators, contributing to the team\'s consistent achievement of targets.My tenure as Practice Support Team Lead honed my abilities in software support and process optimization, directly impacting client satisfaction and system efficiencies. With strong analytical skills, I navigate complex challenges, facilitating seamless transitions in PM and EHR software implementations. The team and I are committed to innovation, working together to deliver superior outcomes for our clients and advancing DAS Health\'s mission in the healthcare sector.
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