Chelsea Mack

About Chelsea Mack

Passionate Retail Field Training Manager with over a decade of diverse retail leadership experience, specializing in pre-owned markets and fashion. Skilled in navigating the pre-owned luxury market, training and development, operations, and strategic sales management, I thrive in dynamic, fast-paced environments. Currently enhancing my skill set with a focus on data analytics and pricing methodology through advanced courses, I bring a unique blend of analytical prowess and industry expertise to the table. Throughout my career, I\'ve successfully led teams of over 20 in various departments, driving business growth and fostering a culture of excellence. My ability to distill complex information and inspire teams to embrace change and growth sets me apart. Seeking opportunities in training and development or operations to leverage my expertise in driving business success and building high-performing teams. Passionate about contributing to women-founded and led companies.

Experience

1. Field Training Manager

   The RealReal

   Jan 2025 — Present · New York, NY, US

   Support the implementation, execution and adoption of training initiatives in the Client Services, Retail and Luxury Consignment Office teams nationwide-Support Head of Education x Experience to execute training & development curriculum including onboarding, ongoing training programs, program execution and follow-up-Partner closely with Learning Design team to provide department-specific content needed for training design-Support a cohesive, connected learning experience that aligns with client/consignor experience-Partner with business leaders and key stakeholders to drive business objectives-Deploy, and customize as needed, training programs to build employee skills-Identify training opportunities and skill gaps; build training programs to enhance customer/consignor experience-Measure impact of training, reporting metrics (in LMS or other training measurement) with business leaders and iterating training programs as needed-Manage and develop team of trainers to execute training specific training initiatives on-site -Evaluate and communicate effectiveness of training program to L&D leaders

Education

• FIDM

  Associate's Degree

  2007 — 2008

• Florida State University

  Bachelor of Science - BS

  2009 — 2011

Skills

• Product Development
• Trend Forecasting
• Marketing
• Styling
• Customer Service
• Project Management
• Visual Merchandising
• Time Management
• Fashion
• Social Media Marketing
• Trend Analysis
• Public Relations
• Apparel
• Channel Relationship Management
• Store Management
• Retail Sales
• Publicity
• Merchandising
• Social Networking
• Trend
• Microsoft Office
• Sales
• Social Media
• Personal Styling
• Inventory Management
• Strategic Partnerships
• Team Management
• Management
• Web Content
• Window Displays
• Marketing Strategy
• Retail