Chelsea Ward
I am a driven insurance trainer and quality assurance professional with a passion for innovation, committed to shaping the future of the insurance industry through cutting-edge training and meticulous quality management.
- Role
- Claims Operational Excellence Specialist (Instructional Design & Training Lead) at Openly
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Chelsea Ward
Award-winning professional seeking the opportunity to make an immediate, positive impact…
Experience
Claims Operational Excellence Specialist (Instructional Design & Training Lead)
Jul 2023 — Present · Nashville, TN, US
Designed and facilitated comprehensive training modules for current employees, including web-based modules and live instruction sessions, significantly enhancing claims processing efficiency and knowledge retention.Developed and implemented a revamped onboarding experience for new hires, resulting in a 30% increase in claims handled within the first 5 weeks and a 5-day reduction in cycle time.Achieved significant improvements in coverage training program effectiveness, evidenced by a substantial increase in Coverage Assessment scoresCreated and delivered comprehensive training programs in collaboration with the Vendor Management Team, enhancing claims handling efficiency through effective vendor utilization.Mastered and utilized various essential platforms, including Seismic (Lessonly), Google Suite, Notion, Canva, Animaker, Loom, and Scribe, to enhance training delivery and content creation.Drove adjuster success and consistency through Quality Assurance reviews, providing constructive feedback to adjusters and leaders while upholding the highest standards of integrity.Demonstrated exceptional project management skills by leading the Onboarding revamp, including creating a comprehensive Notion page, coordinating team contributions, and overseeing training material revisions.Cultivated strong cross-functional collaboration, working closely with the Onboarding Team, Vendor Team, Processor Team, and Claims Leaders to deliver high-quality outcomes.
Education
Middle Tennessee State University (MTSU)
Bachelor's degree
California Lutheran University
Bachelors
Arizona State University
MBA
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