Chelsea Drucker Chinburg

About Chelsea Drucker Chinburg

With over a year at think-cell Software, I lead global customer enablement strategies as a Senior Customer Enablement Specialist. My work focuses on driving adoption, retention, and business outcomes by designing scalable training frameworks, such as onboarding programs, product certifications, and executive education initiatives. By implementing cross-functional activations among Sales, Customer Success, and Product teams, we achieved a significant increase in adoption and long-term customer value. Our efforts contributed to a measurable boost in renewal revenue while delivering a 90% knowledge attainment rate across participants. My expertise in customer onboarding, product training, and demo strategy enables me to create impactful enablement solutions. I am dedicated to aligning enablement programs with strategic goals, ensuring customers and teams are empowered to succeed. At think-cell, I approach enablement with a focus on measurable results, collaboration, and customer-centric solutions to drive growth and operational excellence.

Experience

1. Senior Customer Enablement Specialist

   think-cell Software

   Nov 2024 — Present · Denver, CO, US

   Built activation engine (Academy + ROI frameworks) to translate product strategy into sales motions.Orchestrated cross-functional activations across Sales, CS, and Product, boosting adoption +30%Lead global customer enablement strategy to accelerate adoption, improve retention, and drive measurable business outcomes—contributing to a $1M increase in renewal revenue and long-term customer value.Design and scale customer training frameworks across onboarding, product certifications, and executive education—achieving a 90% knowledge attainment rate and increasing platform utilization across enterprise accounts.Establish and operationalize customer enablement KPIs to measure impact on adoption, satisfaction, and expansion; delivered a 40% increase in customer training participation and a sustained uplift in product usage.Partner with senior cross-functional leaders in Customer Success, Product, and Marketing to align training programs with GTM strategy—directly influencing renewals, upsell opportunities, and $800K in ASV pipeline growth.

Education

• Northern Arizona University

  Bachelors of Arts

  2003 — 2007

• University of Wyoming

  Masters of Arts

  2008 — 2011