Chelsea Sellers

Onsite Systems Engineer @VC3

Served as a key member of the Advanced Support Team, entrusted with resolving escalated, complex technical challenges beyond standard support protocols • Operated as the sole on-site IT engineer for a county-wide organization, providing technical support to over users and ensuring prompt resolution of technical issues for continuous operational efficiency. • Spearheaded the restoration of important systems affected by a severe ransomware attack, ensuring continued operations and enhanced security measures. • Provided on-site troubleshooting and maintenance for network switches, AV over IP camera systems, computer hardware, printers, and VoIP systems • Managed user accounts and permissions through Active Directory, Office 365, and G Suite • Configured and maintained VPNs and firewall settings, ensuring secure network connectivity and addressing DHCP, DNS, and ISP challenges • Executed technical administration tasks, including virus/malware removal and virtual server resource adjustments • Maintained strict responsibility and adherence to CJIS compliance standards while managing sensitive criminal justice information, ensuring data confidentiality and security at all times. • Collaborated with IT teams, vendors, and business unit managers to assess technical needs and implement system improvements