Chelsea Serna

About Chelsea Serna

As an accomplished thought leader, I have substantial experience leading people, processes, and systems to positively impact bottom line performance across diverse organizations. I draw on my versatile experience spanning general accounting, inventory / warehousing, and operations management, complemented by a successful leadership career to meet precise objectives. I also leverage a people-first approach to navigate through challenging and complex business situations, exceeding expectations by providing the tools and resources to maximize potential and drive operational excellence.

Experience

1. Escrow Assistant

   CW Title and Escrow

   Oct 2019 — Present · Kirkland, WA, US

   Support Escrow Officers in managing and coordinating real estate transactions, ensuring accuracy and compliance with state and federal regulations.• Facilitate communication among buyers, sellers, lenders, and real estate agents to streamline the escrow process.• Review escrow documents, including purchase agreements, deeds, and closing statements, verifying accuracy and completeness.• Conduct title searches reviews and assist in resolving any title issues that may arise during the escrow process.• Manage escrow timelines, ensuring all parties meet deadlines for inspections, loan approvals, and other contingencies.• Collaborate with internal teams to maintain organized and efficient escrow files, ensuring all documentation is in order for successful closings.• Provide exceptional customer service by addressing inquiries, resolving concerns, and guiding clients through the escrow process with professionalism and efficiency.• Stay updated on industry regulations and changes, implementing best practices to ensure compliance and quality service delivery.• Assist in training new team members on escrow procedures and company protocols.

Education

• Mariner High School

  Diploma

  1990 — 1992

Skills

• Supply Chain Management
• Accounts Receivable
• Forecasting
• IT Operations
• Materials Management
• Manufacturing
• Warehousing
• Budgets
• Purchasing
• Process Improvement
• Customer Relations
• Customer Service
• Microsoft Office
• Sales
• Logistics
• Material Handling
• Accounts Payable
• Account Management
• Project Management
• Strategic Planning
• Inventory Management
• Accounting
• Management
• Confidentiality
• Marketing