Chelsea Pirente

About Chelsea Pirente

Dedicated professional in the software industry, passionate about nurturing customer relationships for mutual growth. Strengths lie in goal-oriented leadership, fostering teamwork, meticulous attention to detail, and a steadfast commitment to customer-centric service. With a demonstrated ability to communicate effectively across all levels, I bring extensive experience in sales operations, empowering others to reach their goals while driving large-scale projects to successful completion through seamless collaboration with clients and internal teams.

Experience

1. Principal Customer Success Manager

   Nexthink

   Jan 2023 — Present

   Actively manage $17M in ARR across 10 Enterprise accounts while developing strategic business plans aligned with executive initiatives. This involves identifying and capitalizing on account expansion opportunities, achieving a remarkable 10% growth in FY23. Aligning customer C-Suite initiatives with personalized success plans to ensure Nexthink’s value realization. Building strong connections, I establish and nurture strategic relationships with decision-makers and stakeholders across all levels within customer organizations. Through regular business reviews and touchpoints, I gain profound insights into their technical landscape, challenges, and objectives, allowing me to inform them about new product features and updates for an enhanced user experience. This process is underpinned by my continuous development and maintenance of a comprehensive understanding of Nexthink\'s product capabilities and value proposition tailored precisely to customer needs.\"

Education

• University of Utah

  Bachelor of Science (BS), Sociology

  1995 — 1998

Skills

• Professional Services
• Project Management
• Saas
• Implementation Methodology
• Telecommunications
• Voip
• Hosted Services
• Sales
• Sip Trunking
• Service Implementation
• Account Management
• Process Improvement
• Customer Retention
• Ethernet
• Vendor Management
• Sales Operations
• Co-Location
• Managed Services
• Data Center
• Cloud Computing
• Team Leadership
• Fiber Optics
• Unified Communications
• Customer Satisfaction
• Sip
• Sales Process
• Awesomeness
• Cisco Technologies
• Sales Order Processing
• Employee Relations
• Telephony
• Cross-Functional Team Leadership
• IT Service Management
• Software Project Management
• Itil
• Itil Process Implementation
• Software as a Service (Saas)
• Voice Over Ip (Voip)