Chelsea Oakland

About Chelsea Oakland

As the Industry Relations and Customer Success leader, I direct cross-functional teams of data engineers/analysts, trainers, content creators and other department staff to the finish line. Ensuring alignment of programs, within the B2B space, so clients and business needs are met. With 15 years of experience in program/project management, brand marketing and training/development, I use data to make informed decisions that produce results and meet the needs of our clients and stakeholders.One of my greatest strengths is connecting and building trusting relationships, whether collaborating with my team or external partners. I value continuous learning and growth, and I always stay open-minded to new ideas in the spirit of fostering a collaborative and inclusive work environment. I also have a passion for traveling and immersing myself in different places and cultures, which provides me with clarity and inspiration. My mission is to use my unique skill set and expertise to create impactful and engaging brand experiences that resonate with diverse audiences and drive business growth.

Experience

1. Brand Program Manager

   Markt Mls Services

   Jun 2021 — Present · Tempe, AZ, US

   As the hub for our in-house agency, I wear many hats interfacing between cross-functional teams and client stakeholders. My focus is program strategy and development across 7 brands, user experience/training, product awareness and ensuring the work gets completed and delivered on time. • Leverage data and insights to create new processes and procedures to scale services.• Establishes project strategies, collaborating with business analysts and product owners to create roadmaps, outline requirements, and drive prompt task completion.• Build and maintain collaborative relationships with C-Suite Leaders, reporting directly to the Board of Directors, and collaborates with executives on PR, brand positioning, external engagement strategies, and partnerships.• Oversee program strategy to ensure objectives are on track with business needs, KPIs are met and the team is in alignment.• Spearheaded our first out of state software implementation to users in WI as well as 2 more markets in AZ.• Redesigned onboarding process to successfully onboard our first 3 remote employees.

Education

• Point Park University

  Masters of Business Administration

  2005 — 2007

• Point Park University

  Bachelors

  2000 — 2004