Chelsea Layne
- Role
- Customer Success Analyst at Skyward
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Analyst
Sep 2023 — Present · Stevens Point, WI, US
Lead customer-facing training and support, translating technical concepts into clear, user-friendly guidance across Qmlative, Help Center, and community platforms.Analyze user challenges and provide structured solutions that improve clarity and usability.Collaborate with internal teams to refine knowledge, resources, and support documentation.Deliver feedback and insights to improve product adoption and customer success outcomes.
Education
Slippery Rock University of Pennsylvania
Bachelor of Science (BS)
2002 — 2006
Slippery Rock University of Pennsylvania
Bachelor of Science (BS)
2002 — 2006
Skills
- Customer Service
- Building Relationships
- Portrait Photography
- Computer Proficiency
- Public Speaking
- Microsoft Office
- Sales
- Creative Writing
- Critical Thinking
- Goal Oriented
- Time Management
- Microsoft Word
- Resume Writing
- Team Leadership
- Data Entry
- Retail Sales
- Loans
- Event Planning
- Online Research
- Problem Solving
- Organization & Prioritization Skills
- Integrity
- Telephone Skills
- Social Media
- People Skills
- Event Photography
- Strategic Planning
- Mortgage Lending
- Sales Presentations
- Team-Oriented
- Credit
- Highly Motivated Self-Starter
- Leadership
- Life Coaching
- Relationship Management
- Analysis
- Multi Tasking
- Volunteering
- Highly Detail Oriented
- Sales Growth
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