Chelsea Keener
Senior Customer Success Manager @Happydoc
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WORK HISTORY
Senior Customer Success Manager @Happydoc
Manage SMB, MM, Enterprise accounts. Own full cycle: integration & onboarding → adoption → renewal & expansion. High-touch for Ent (custom builds, onsite visits)+ scalable playbooks for SMB/MM (User Guide, help docs)- Lead integrations, onboarding, biz reviews, and goal tracking- Manage CS ops/support (Intercom, Sentry, Supabase)- AI prompt engineering to deliver custom medical record templates to customers- Drive retention & expansion via proactive renewals/upsells- Use DB & backend tools (Supabase, Retool, Pendo) for usage analysis, adoption plays, trend insights- Assist Product & Eng on testing, bug triage, product rollouts- Collaborate w/ Marketing on customer case studies, testimonials, TopDoc programProjects- Developed user guide
EDUCATION
California State University, Fresno
Master of Business Administration (M.B.A.)
International College of Management Sydney (ICMS)
Study Abroad, MBA
University of the Pacific
Bachelor of Arts (B.A.)
ABOUT CHELSEA KEENER
Senior Customer Success Manager at HappyDoc
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