Chelsea Hord
Director of Operations @Jacaruso Enterprises Inc.
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WORK HISTORY
Director of Operations @Jacaruso Enterprises Inc.
US
Portfolio Management: Proven track record of effectively managing an extensive portfolio of 180+ hotels, ensuring exceptional service delivery to each one.• Team Leadership: Lead and mentor a team of 16 Regional Directors of Sales, driving their success and professional growth. Host regular check-in calls with sales team fostering open communication and alignment.• Retention Champion: Key contributor to our Operations team, maintaining an impressive long-term retention rate of 97% or higher, ensuring lasting partnerships with our valued clients.• Client Relations: Nurture strong partner relationships through routine maintenance calls, actively collecting feedback, and offering ongoing support to enhance client satisfaction.• Strategic Onboarding: Host a discovery call with new hotels, meticulously uncovering their unique needs, goals, and expectations for a seamless service onboarding process.• Optimized Assignments: Collaborate with the Operations teams to expertly match each property with the most suitable salesperson, aligning their strengths with the specific requirements of the hotel.• Process Enhancement: Work in tandem with the Operations support team to develop and implement innovative processes, streamlining daily functions and efficiency.
EDUCATION
Weatherford College
Associate of Arts (A.A.)
Weatherford High School
Graduated 1 year early with diploma. Took Advanced Placement Courses.
Texas Tech University
Bachelor of Arts Degree
SKILLS
ABOUT CHELSEA HORD
MY ROLE AT JEWithin Jacaruso, I wear two main hats: one dedicated to our valued partners, the other to our dedicated team. I lead a team of Regional Directors of Sales, ensuring they\'re well-equipped with the tools and support needed to deliver exceptional results to our partners. I also manage owner relations, guiding new partners through the onboarding process, matching them with the ideal salesperson to achieve their goals, and providing ongoing support. I\'m passionate about building trust with owners, empowering them with the results they rightfully expect and deserve.WHY I DO ITMy favorite part of my role is seeing big wins, especially knowing our salespeople work relentlessly to infiltrate an account and shift from the competitor. Our team is scrappy. I was once in their shoes and I remember the thrill of the win. There’s nothing like it. HOW I CAN LEND A HAND With 15+ years of hospitality experience, I’ve seen it all and recognize that flexibility is key. Whether you’re an owner looking for new ways to drive revenue or a potential candidate looking to work for JE, I’m here to help.
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