Chelsea Phillips

About Chelsea Phillips

I am a District Sales Manager with over 10 years of experience leading national retailers in driving salon services and sales operations, corporate training and communications, business strategies, and loss prevention and shrinkage. My results-driven spirit has led me to several promotions, including at Ulta Beauty and Kohl’s, because I aim to achieve company goals, whether they are related to managing inventory, increasing sales, or driving operational and project strategy. Throughout my career at Ulta Beauty, I have transitioned from a General Manager and Retail Market Trainer to District Manager, to Senior Manager of Global Store Operations, and to my current role of Store and Salon Operations Manager. I repeatedly excel no matter where I land and generate measurable results for the company. The hallmark of my career is coaching 11 assistant managers into General Managers at Ulta as a District Manager and three other employees through gaining promotions. I am inspired by and passionate about investing in my employees, getting to know my team members on an individual basis, even if that means meeting with 100s of employees spanning over 14 stores. I focus on employee retention by understanding my team members’ career aspirations and passions and providing them with the training and development to achieve their goals. Additionally, I provide recognition for achievement via internal social media pages, share employee achievements with our leadership teams, and provide consistent recognition across multiple platforms, including handwritten cards or electronic certificates to drive team engagement. Lastly, I possess experience at both the corporate and field level. As a District Manager for Ulta Beauty, I increased our Net Promotor Score, grew our sales, and generated award-winning credit card conversion rates among our customers. Meanwhile, as a Store and Salon Operations Manager, I support multiple new projects and develop operational processes and procedures to prepare stores for enterprise-wide launches. I also create content and communications for our field teams, enabling them to execute our retail and salon services launches. Then our field teams provide my department with insightful feedback, which we channel to the appropriate business partners to drive process improvements.If you would like to connect, please send me an InMail message or email me at c••••••••@yahoo.com.District Management | Team Leadership | Company Culture | Inventory Management | Customer Engagement | Client Relations | Sales Goals

Experience

1. Store Programs Operations Manager

   Ulta Beauty

   Jan 2023 — Present · Chicago, IL, US

   Direct Store Operations Approval process, providing field communication operational guidance, review, and approval. Identify strategic priorities and initiatives, build corresponding communication timelines and plans, and identify store labor capacity to optimize scheduling, payroll, and to ensure seamless field execution in collaboration with business partners and leadership across the corporate and field enterprise. • Streamline store communications and prioritize business-critical initiatives to maximize field execution and remove barriers to sales performance improvement across the full fleet of 1,400+ stores• Influence accountability among cross-functional business partners and executive and senior leadership as a Subject Matter Expert in building and implementing store programs and policies that further Ulta Beauty’s growth and profit initiatives • Lead guest service and selling strategies spanning 1,400+ Ulta Beauty locations to drive sales, the customer experience, and Net Promoter Scores by directing field implementation of strategic company initiatives, corporate and store process improvement initiatives, and creation of field resources and rollout plans• Deliver company business updates and sales driver overviews; develop tools and resources for salon and retail marketing campaigns to support cross-functional marketing, merchandising, and guest selling initiatives • Guide program development by liaising between Store Operations and Guest Services departments to discover opportunities for enriching the customer experience

Education

• Kalamazoo College

  B.A., English, German

  2001 — 2005

Skills

• Driving Results
• Store Management
• Retail
• Cosmetics
• Organization
• Internal Investigations
• Kronos
• Associate Development
• Hair Care
• Makeup Artistry
• Shrinkage
• Inventory Management
• Inventory Control
• Multi-Unit
• Interrogation Techniques
• Beauty Industry
• Social Media
• Fashion
• Fragrance
• New Store Openings
• Wicklander-Zulawski Interview & Interrogation
• Skin Care Products
• Organized Retail Crime
• Store Operations
• Asset Protection
• Customer Service
• Cash Register
• Anti-Aging Products
• Loss Prevention
• Merchandise
• Merchandising