Chelsea Curnutte

About Chelsea Curnutte

Customer Success and Business Operations leader with 10+ years in SaaS, with deep roots in the AEC tech space. I\'ve supported teams at every stage - From onboarding and enablement to billing systems, retention, and expansion. My work sits at the intersection of customers, systems, and strategy. I\'ve led platform implementations and migrations (Stripe, Salesforce, HubSpot, ChurnZero), built cross-functional workflows from scratch, and turned complex tools into simple, scalable value for internal teams and clients alike. Today, I serve as the sole U.S. based CSM at Datumate, where I partner with top infrastructure firms and DOT clients to drive DatuBIM adoption and long-term success. I\'m also helping to shape how CS scales internally as the company grows. Core Strengths- End-to-end Customer Success: Onboarding, EBRs, expansion, renewal- Operational Systems: Billing, CRM, data analysis & reporting, process design- AEC fluency: Field team alignment, PM workflows, platform training- Strategic thinking with hands-on execution: I build and deliver

Experience

1. Customer Success Manager

   Datumate

   Jun 2025 — Present

   Sole U.S-based Customer Success Manager at a rapidly growing construction tech company. I work directly with general contractors, civil engineers, and DOT partners to drive adoption and long-term value from the DatuBIM platform.• Lead onboarding, platform training, and strategic check-ins (EBRs)• Support field operations teams in applying drone-based photogrammetry and deviation analysis for civil infrastructure projects• Partner cross-functionally with Product, Sales, and R&D to align platform capabilities with real-world construction workflows• Contribute to Customer Success playbooks, health scoring models, and internal tooling as the CS function scales

Education

• Piedmont Virginia Community College

  General Studies

  2011 — 2014

• Longwood University

  Music Performance, General

  2010 — 2010