Chelsea Chartrand
Senior Director, Customer Success @Attentive
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WORK HISTORY
Senior Director, Customer Success @Attentive
Lead Attentive’s Strategic Customer Success org of 50 CSMs, directors, and managers, driving adoption, retention, and expansion across high-value enterprise accounts- Partner closely with Sales, Product, RevOps, and Marketing to ensure post-sale strategy supports revenue goals, addresses risks proactively, and maximizes customer lifetime value- Serve as a trusted advisor to C-level executives while building scalable CS frameworks, executive engagement programs, and a high-performing team culture.
EDUCATION
University of Michigan
BA, Communication Studies
ABOUT CHELSEA CHARTRAND
Senior Customer Success leader with extensive experience scaling global CS organizations, driving predictable retention, expansion, and executive-level engagement across complex enterprise accounts. Proven track record leading high-performing teams of Directors and Managers, optimizing CS operations, and aligning post-sale strategy with revenue goals. Known for operational rigor, cross-functional influence, and executive presence in driving multi-million-dollar customer success outcomes.
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