Chelsea B.

About Chelsea B.

Transportation and supply chain leader with expertise in domestic operations, carrier management, and network optimization. I specialize in building strategic partnerships, improving service performance, and driving efficiencies that strengthen the transportation network and support long-term business growth.At Crate & Barrel, I lead initiatives that enhance carrier engagement, implement process improvements, and ensure operational excellence across modes. My focus is on developing strategies that balance cost, service, and capacity while enabling the organization to deliver on both operational and customer commitments.Committed to driving operational excellence by combining strong partnerships with innovative, results-oriented solutions.

Experience

1. Manager, Carrier Relationships

   Crate & Barrel

   Sep 2024 — Present · Northbrook, IL, US

   Manage a $90M transportation portfolio, overseeing carrier performance, cost control, and service reliability across the network.• Lead and execute annual transportation RFPs totaling $65M, maintaining flat YoY rates despite market volatility.• Design and manage CBH\'s core carrier program, building long-term strategic partnerships while enforcing KPI accountability to improve customer service levels.• Plan and execute the CBH’s annual carrier summit, delivering the event on budget, earning a 9.27/10 overall carrier rating, and sustaining it as a recurring initiative.• Develop, negotiate, and manage domestic carrier contracts, ensuring competitive pricing, compliance, and service expectations.• Partner with carriers to drive on-time delivery (OTD) performance from 94% to 97%, sustaining consistent service improvements across lanes.• Contribute to the implementation and ongoing rollout of a Transportation Management System (TMS), transitioning the department from Google Sheets to a scalable, system-driven transportation operation.

Education

• Mississippi State University

  Bachelor's degree, Human Sciences

  2012 — 2016