Chelle Orfanoudakis

WORK HISTORY

EDUCATION

ABOUT CHELLE ORFANOUDAKIS

I am a dynamic and results-driven TEC Implementation and Delivery Manager with extensive experience across Marketing and Business Development.I successfully led the migration of an analogue platform to a digital ARC, delivering the programme on time while maintaining the original go-live date. This included enabling effective collaboration with multiple Local Authorities to introduce a shared-instance Disaster Recovery provision.I have implemented new service pathways to support acute and frailty needs, working closely with the Safe at Home team, Community Resource Team, and the South West GP Cluster to enhance integrated care delivery.Currently, I am focused on expanding the service and identifying growth opportunities, ensuring a proactive and predictive approach to Telecare delivery. As part of this, I introduced AI capabilities to support a large-scale reprogramming exercise during the digital ARC migration, with plans to further develop and expand these capabilities.In 2024, alongside leading the implementation of a core platform, I also successfully delivered the go-live of a new platform for the Meals on Wheels service.I play a key role in service implementation, business development, and maximising commercial opportunities, with a strategic focus on extending services beyond the council setting.I am a collaborative team player, skilled at building strong working relationships with stakeholders at all levels. I communicate effectively with both customers and business partners, leveraging a range of channels including events, digital platforms, and social media.Driven by passion and enthusiasm, I am committed to transforming services from a reactive model to one that is proactive and predictive, ensuring a strong customer-centric focus that delivers positive outcomes for customers, health partners, and local authorities.