Cheick Kane

About Cheick Kane

Over the past four years, I have seen my skills grow exceptionally when it comes my self-determination, interpersonal skills, and my desire to max out my strengths to the fullest, as well pursing personal growth.Since graduating from the University of Kentucky, I was able to discover my strengths in the technical field that include coding, learning to script the Java language and understand the basic fundamentals of the programming language, troubleshooting and solving issues customers may have, navigating the Salesforce database and many more in training programs (Revature\'s spark program) and in the work field. Since the last two years, I\'ve made tremendous progress in the technical field. From a Tier 1 Service Desk Agent in 2022 and becoming a Technical Support Analyst later that year, I was able to shift my focus to the network field and secure my first network position as a NOC Technician at M3COM in 2023. As I begin the year 2024, my self-determination skills hasn\'t wavered, as I more than ever looking to improve in the technical field, and currently, becoming an customer engineer will help me to further my growth.

Experience

1. Customer Engineer

   Lantek

   Apr 2024 — Present · Mason, OH, US

   Provided customer support by diagnosing and troubleshooting CAD/CAM software issues, ensuring efficient incident response and timely resolution. • Collaborated with team members to train and assist in the implementation of Lantek systems, ensuring reliable operations both onsite and online. • Supported and executed customer projects in the CAD/CAM domain, emphasizing stable software performance and effective deployment of 2D/CD cutting solutions

Education

• University of Kentucky

  Bachelor's degree, Information Technology