Cheeranjeev Cherry Swamy
customer service representative
- Role
- Customer Service Representative at Tech Mahindra Business Process Services
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Cheeranjeev Cherry Swamy
Results-driven Quality Analyst and Subject Matter Expert (SME) with 3 years of extensive experience in the Business Process Outsourcing (BPO) industry. Proficient in ensuring high standards of quality, efficiency, and compliance within fast-paced BPO environments.• Demonstrated expertise in analyzing processes, identifying areas for improvement, and implementing effective solutions to drive operational excellence. Adept at conducting quality assurance audits, providing comprehensive feedback, and coaching team members to enhance performance and adherence to best practices.• Skilled in serving as a subject matter authority, collaborating cross-functionally, and delivering training programs to support continuous improvement initiatives. Proven track record of optimizing workflows, exceeding performance targets, and delivering exceptional results in support of organizational objectives. Strong communication, leadership, and problem-solving abilities combined with a passion for delivering superior customer experiences.
Experience
Customer Service Representative
Tech Mahindra Business Process Services
Nov 2025 — Present · Pune, IN
Education
Hislop College, Temple Road, Civil Lines, Nagpur
BCA - Bachelor of Computer Application, Business/Commerce, General
2015 — 2018
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