Chee Seng Lam
Senior Implementation Manager @Fiserv
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WORK HISTORY
Senior Implementation Manager @Fiserv
Bank and Retail Implementations
EDUCATION
Middlesex University
BA, Business Administration
Kingsway College
A Levels
SKILLS
ABOUT CHEE SENG LAM
I have 20 years’ front line experience in both programme management office and project management. In both the financial and public sectors. I am a focused and driven individual, with excellent stakeholder management skills along with strong interpersonal skills, providing a leadership style that nurtures and develops individuals for a successful team. Quick to learn and able to adapt to all diverse situations, with a structured approach to delivery. I constantly strive for process improvements and providing innovative solutions and an asset to any team.Industry: Merchant services, payment schemes, commercial retailers, retail banking, insurance, central government and charity organisationsTypes of Projects: Retail merchant services with attended and unattended devices for retail and banking services in EMEA. Focusing on the implementation plan leading to go live.Major banking transformation programmes both with an integration and divestment focus. In all aspects of the programme lifecycle, working in both operations (IT) and business change. SME in programme/project financial management, business system knowledge and project delivery. PMO Management: Budget responsibilities from £250k to £100m over the full lifecycle of the programme lasting more than 3 years. Responsible for setting up the business cases/budget, tracking change requests impacting the lifecycle spend. Managing change via change requests, impact assessments and understanding risk appetite along with 3rd party supplier interactions.Project manager & implementation: Delivery of a bespoke project from start to go live. Managing small teams in an agile environment, with the use of system architects, BAs and developers. Implementation planning and SoE (schedule of events) management in preparation for cutover, working with technology and consultancies in workshops, planning readiness, tracking and governance.Expertise and Skills• MS Excel Advanced – pivots, formulas and templates• Finance Systems SAP (module ERP Financials & Operations & BW), Oracle, Quick Books and Sage.• JIRA and Confluence for backlog management• ICEflo – Implementation toolkit • Power BI• MS Teams for collaborative working and Planner• MS Project, PowerPoint and SharePoint Online
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