Zachary
Building and maintaining relationships with a smile.
- Role
- Customer Success Manager at OEC
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Zachary
Expertise in strategic account management, where my focus is on leveraging CRM to drive…
Experience
Customer Success Manager
Jul 2025 — Present
Provides post onboarding support to customers on our platforms RepairLink, CollisionLink, TraxCollision, TraxMechanical, and DeliveryTrax throughout the life of their contracts. Continues fluency in known product lines and focuses on a specific product when requested by Associate Manager or Manager in support of ongoing and changing business priorities; proactively learns new product information with the goal of becoming fluent in speaking all-OEC product language. Supports dealers, body shops, fleet accounts, tire distributors, or repair facilities and educates parts, service, or repair manager(s) to enhance product usage at facility (includes review of product functionality and completion of key configuration steps). Establishes desired outcomes, creating short term and long-term goals to drive product adoption. Provides meaningful data to coach dealer on marketing strategies, and performance feedback to achieve goals and improve time to value. Achieves targeted levels of customer utilization of OEC solutions to ensure customer satisfaction. Responds to incoming requests from customers for product information and support; resolves client issues via phone and e-mail. Utilizes available opportunities to provide influential information that could result in additional product sales or upgrades. Utilizes business intelligence tools to track usage activities; recognizes trends and makes consultative recommendations to the customer. Executes success plans appropriate for OEM, region and dealer business model to further accelerate and expand product use beyond initial launch. Utilizes the CRM to capture all customer interactions and maintains valid customer account information to help drive performance; engages with KnowledgeBase, providing reliable information of the solution. Establishes high level relationships with dealer management and department champions; drives customer engagement and increases overall parts sales through coaching.
Education
Normandale college
Associate's degree, English Language and Literature, General
1991 — 1993
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