Chris Connor
Senior Director Product Management – Customer Experience
- Role
- Senior Director Product Management Customer Experience at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Chris Connor
Product Management and Marketing leader with proven success managing multiple product lines with specific focus on sales/revenue growth, cost reduction and increased operational eiciency. Strong cross functional leader who excels at building and leading highly matrixed teams to achieve outstanding results. Proven track record of implementing new products utilizing both internal resources and strategic partnerships. Excellent General Manager with strong P&L management skills.Areas of Expertise:Product Management, Product Development, Leadership, Team Mentorship and Development, Corporate Partnerships, Agile, Waterfall, SAFE (Scaled Agile), ITIL/ITSM, Business Case Development, Pricing, UX and Portal Design, Digital Strategy, Design Thinking, Business Development, Vendor Management, Operations and Reporting, SD-WAN, Network Security, Wi-Fi, Telecommunications
Experience
Senior Director Product Management Customer Experience
Aug 2021 — Present · Philadelphia, PA, US
Oversee cross product experience, digital strategy, and international expansion of Comcast Business mid-market segment.Key Accomplishments* Expanded Secure SD-WAN product availability to Canada driving a 10% increase in Comcast’s addressable market.* Developed go to market product and partner strategy to create global product availability for Comcast’s Managed Services portfolio.* Defined customer experience and portal requirements in support of a comprehensive redesign to improve the multi-product experience for Comcast customers.
Education
University of Colorado Boulder
Bachelor of Science, Chemical Engineering
1993 — 1997
Skills
- Strategic Partnerships
- Cross-Functional Team Leadership
- Product Development
- Mpls
- Broadband
- Product Management
- Strategy
- Integration
- Program Management
- Managed Services
- Management
- Telecommunications
- P&L Management
- Cloud Computing
- Process Improvement
- Product Lifecycle Management
- Wireless
- Ethernet
- Go-to-Market Strategy
- Solution Selling
- Data Center
- Leadership
- Business Development
- Product Marketing
- Competitive Analysis
- Marketing
- Analysis
- Business Strategy
- Team Leadership
- Customer Experience
- Market Research
- Pricing
- Marketing Strategy
- New Business Development
- Product Strategy
- Business Analysis
- Product Launch
- Mobile Technology
- Team Management
- Business Case
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