Chazika Young

About Chazika Young

My attributes start with 23 years of internal and external customer service skills to…

Experience

1. Senior Business Analyst

   Kemper

   Oct 2002 — Present

   Leads projects associated to the Kemper Preferred. Develops, manages and executes tasks identified in the project plans to ensure we are satisfying the business need to be quick to market while providing an overall cost savings to the organization. Solicits and Write requirements through various collaborative methods, including interviews and workshops. Provide sign-off of functional requirements in support of business needs and in some cases acts as the business to document the business requirements in order to drill to a detailed functional level. Manages project through project lifecycle, which includes providing estimates, writing and executing software test case scenarios and communicating results to the business. Maintains strategic partnership between business needs and technology delivery. Supports business by conducting weekly calls with management to ensure the highest level of customer service. Maintains vendor relationships for projects and implementations conducted outside of Kemper Preferred. Facilitates meetings with vendors to gather system requirements, design and establish guidelines to complete the initiative. Successfully managed multiple projects and system upgrades without jeopardizing project timelines or quality. Responsible for maintaining applications and therefore triaging any and all production issues after project implementation and communicating a resolution to the user. Effectively communicates with all levels of employees.