Chaz A. Epps
Service Desk Technician @Joint Forces Staff College, National Defense University
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WORK HISTORY
Service Desk Technician @Joint Forces Staff College, National Defense University
Norfolk, VA, US
Provide Tier 2–3 IT support for Windows 11, Microsoft 365, VPN access, mobile devices, and Microsoft Entra MFA in a fast-paced environment.• Manage Active Directory accounts, including account creation, permissions, and troubleshooting, while maintaining accurate documentation.• Re-image and configure computers, apply updates, and perform vulnerability scans with endpoint security tools to ensure systems are secure before deployment.• Update system settings and group policies, install required software, and verify compliance with security standards prior to releasing new assets.• Collaborate with IT and cybersecurity teams to resolve issues quickly, minimize downtime, and maintain reliable operations
EDUCATION
Virginia Commonwealth University
Bachelor of Science (B.S.), Health, Physical Education and Exercise Science
Virginia Career Solutions
Cyber Security Specialist and Information Security Professional
SKILLS
ABOUT CHAZ A. EPPS
Navy veteran with a strong work ethic and a leadership-first mindset. I’m committed to…
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