Chayonika M.
Customer Communications Coworker @IKEA
Signup · Get unlimited contacts
WORK HISTORY
Customer Communications Coworker @IKEA
London, GB
Drew insights from 100+ daily customer interactions, identifying recurring issues and behavioural patterns that informed improvements to service delivery, merchandising, and overall brand experience.Streamlined customer journey flows during peak hours, overseeing 300+ transactions per day and contributing to a measurable reduction in wait times, improving service efficiency.Actively promoted and facilitated IKEA Family membership, generating 70+ new sign-ups monthly by communicating value propositions + guiding customers through onboarding and app setup.Translated frontline observations into data-backed recommendations, strengthening feedback loops between customer experience and management decision-making.Employee of the Month title holder.
EDUCATION
University for the Creative Arts
Master of Arts - MA, Global Marketing and Communications
Bharatiya Vidya Bhavan's
High School , High School
National Institute of Fashion Technology (NIFT)
Bachelor in Design (B.Des), Design and Visual Communications, General
ABOUT CHAYONIKA M.
I am an M&C Saatchi-certified marketer and Design School award-winner who lives at the intersection of storytelling, analytics, and design. I see myself as a detective for data - adept at investigating a random collection of information and extracting the usable gold that drives growth. My work is where creativity meets data and logic marries emotion, ensuring that stories don\'t just look good, but perform within the right software and systems. From scaling social engagement by 100%+ to executing end-to-end cross-channel campaigns, I focus on crafting strategies that make brands truly memorable. I bring a rare mix of artistic intuition and rigorous logic to every project, turning complex insights into human-centric brand experiences.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.