Chayanika Dhar
Customer Operations Specialist @ TDCX | Ex-Sutherland | AML Compliance | Fraud Detection | Fintech
- Role
- Customer Operations Specialist at TDCX
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Chayanika Dhar
Professional with 3+ years of experience in FinTech and SaaS industries, specializing in customer support, fraud detection, AML compliance, and risk investigation. Proven ability to handle high-risk transactions, KYC processes, and account management with precision and integrity. Skilled in tools like Salesforce, Zendesk, and Intercom, with a strong focus on delivering exceptional service and building client trust.Experienced in managing billing, event operations, and third-party integrations such as Zoom and Stripe. Known for adaptability, multitasking, and proactive problem-solving in high-pressure environments.Leveraging a Bachelor of Science in Mathematics, Statistics, and Computer Science from Wesley Degree College, developed strong analytical and technical problem-solving skills. Dedicated to fostering secure, efficient platforms while supporting business owners and maintaining compliance standards.
Experience
Customer Operations Specialist
Jun 2024 — Present · Hyderabad, IN
Offered chat-based support to hosts (business owners) for account setup, platform navigation, and integration, ensuring optimal use through personalized profile and settings customization.• Developed expertise in AML regulations and compliance procedures, consistently applying this knowledge to identify high-risk transactions and potential money laundering schemes.• Utilized fraud detection tools and transaction monitoring systems to analyze large datasets and identify patterns indicating potential fraudefficiently.• Wrote comprehensive reports and suspicious activity reports (SARs), clearly presenting evidence, supporting details, and proposed measures.• Managed event operations and resolved issues related to bookings, payments, and third-party integrations (Zoom, Stripe, Google Calendar).• Handled billing inquiries, subscription changes, and refunds with transparency.• Conducted end-to-end fraud reviews on customer profiles, identifying and addressing risks across core banking, payments, and account openings, while implementing solutions for ATOs, P2P fraud, ACH and check kiting, and wire fraud.• Supported host success by providing educating on automation, promotions, and engagement tools, and guiding effective use of analytics for business growth.• Delivered proactive support to hosts, resolving concerns before escalation and driving client loyalty through exceptional service and relationship management.• Maintained up-to-date knowledge of industry practices to improve service delivery, communicate feature updates, manage support content, and gather host feedback to guide product improvements.
Education
Wesley Degree College for Women, Secunderabad
Bachelor of Science , Mathematics Statistics and Computer Science
Bharath Ratna High School, Ameerpet
SSC
Sri Aadarsh Junior College, SR Nagar
Intermidiate, MPC
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