Chayanika Borah
Escalations Specialist at Wells Fargo Bank
- Role
- Escalations Specialist at Wells Fargo
- Location
- Hillsboro, OR, US
- LinkedIn followers
- 500 followers
Experience
Escalations Specialist
Aug 2021 — Present · OR, US
Researched and resolved more than non regulatory escalated inquiries and complaints • Working effectively in a team environment and across all organizational levels to respond moderately complex customer or agency issues and complaints • Strong knowledge and understanding of Wells Fargo Virtual Library, Hogan, Pega, CSS & CIV systems • Contacted customers to advise them of research outcome and expected resolution steps and timings via letters, email and phone.
Education
IBS Mumbai
Master of Business Administration (M.B.A.), Marketing
2016 — 2018
Luit Valley Academy
Higher Secondary, Class XII, Humanities/Humanistic Studies
2010 — 2012
Royal Oak High School
High School, Class X
St. Xavier's College (Autonomous), Kolkata
Bachelor’s Degree, B.A.(Sociology)
2012 — 2015
St. Xavier's College (Autonomous), Kolkata
Post Graduate Diploma Certification, Mass Communication & Public Relations
2015 — 2016
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