Chayan Banerjee

About Chayan Banerjee

Senior technology and services leader with 25 years of experience across presales, product support, escalation management and service delivery in large enterprise environments.Proven track record of enterprise engineered systems solutions and customer support across EMEA, APAC and India.Currently leading Presales Service Delivery for the EMEA region, supporting Cloud Systems solutions. Supported Cloud@Customer portfolios. Partnering closely with Sales, Product Management, Engineering and Field teams.Known for stabilizing high-risk enterprise customers, leading executive escalations and converting critical incidents into long-term customer confidence and product improvements.Technical leadership across:• Oracle Engineered Systems – Exadata, ODA, ZDLRA, PCA• Data Protection & Cyber Resilience – ransomware protection, encrypted backups, Cyber Vault• Oracle Cloud Infrastructure (OCI) – Public Cloud, Hybrid Cloud, Cloud@Customer• Databases – Oracle Database (RAC, Data Guard, Multitenant, Autonomous), Vector Databases, SQL Server• AI & Data Platforms – AI infrastructure, vectorization, semantic search, LLM & RAG fundamentals• Virtualization & OS – VMware, Oracle Linux, KVM, Hyper-V, UNIX/LinuxBrings deep experience across enterprise cloud, engineered systems, databases and AI-ready infrastructure, with a strong track record of building and scaling global, high-performing teams across Europe and India.Interested in Senior Director / Director roles spanning Presales, Product Support, Customer Success, and Escalation Leadership, where customer outcomes, business growth, and platform reliability intersect.

Experience

1. Director, Presales Service Delivery

   Oracle

   Jun 2024 — Present · Bengaluru, IN

   Presales Services Leader leading a senior presales engineering team for Cloud Systems business in EMEA.• Driving business development and opportunity support, acting as the interface between Field teams, Sales, Customers and Product Management.• Covers presales services coverage, including sizing, capacity planning, RFP/RFI responses, data protection solutions, TCO modelling, and competitive positioning.• Mentoring and leading teams through complex and escalated engagements, ensuring high-quality solution delivery.

Skills

• IT Service Management
• Account Management
• Service Delivery
• Virtualization
• Vmware Infrastructure
• Management
• Servers
• Itil
• Documentum
• Infrastructure Management
• Requirements Analysis
• Oracle Engineered Systems
• Solaris
• Disaster Recovery
• Solution Architecture
• Unix
• Escalations Management
• Communication
• Vmware
• Vendor Management
• Pre-Sales
• Team Management
• Interpersonal Skill
• Itil Process
• Datacenter Virtualization
• Unix Shell Scripting
• Sql