Chayan B.
Senior Manager of Customer Success @ Ascendion | Driving Customer Success Strategies | Agentic AI Consultant
- Role
- Customer Success Lead at LeadSquared
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chayan B.
I’m a Customer Success Leader with 13+ years of experience transforming customer relationships into measurable business growth across SaaS, Healthcare, EdTech, Real Estate, and Technology sectors.I specialize in driving retention, revenue expansion, and advocacy for enterprise clients through data-driven strategies and customer-first leadership. My approach combines deep operational execution with strategic foresight — ensuring every customer outcome ties back to business impact. What I Do Best:Build and scale high-performing Customer Success teams across regions.Drive NRR, GRR, CSAT, and NPS improvements through proactive engagement and adoption playbooks.Lead QBRs with CXOs, influencing product roadmaps and shaping customer strategy.Design churn mitigation frameworks that reduce risk and amplify lifetime value.Foster customer advocacy programs that turn happy clients into growth champions. I believe Customer Success is not just about retention — it’s about driving trust, growth, and partnership at scale. Always open to connecting with leaders passionate about customer-centric growth, scaling Customer Success operations, or innovating in the B2B SaaS space.
Experience
Customer Success Lead
May 2023 — Present
Education
NSHM Knowledge Campus
BCA, Computer Programming, Specific Applications
2011 — 2014
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.