Chawntese Chandler

Experience

1. Technical Support Supervisor

   Dell Technologies

   May 2007 — Present

   Collected information and data from the stakeholders in order to implement a clear project scope• Overseen development, test, deployment, and support of numerous projects while maintaining a productivity level of 90% above team average• Increased the Dell Inc. growth by securing partners, consulting engagements, and delivering resolutions• Monitored and controlled over 10 highly visible projects ranging from $50K to $5M+• Sustained 50-70 active projects at a time• Conducted status calls with the customer and consultant to ensure scope and timeline are intact• Acted as a liaison between different business leaders involved on project movement to ensure continued communication and inclusion are considered to finished initiative• Managed the relationship between Dell, the customer and any partners engaged for delivery• Engaged in networking activities to recruit potential employees to bring awareness to job opportunities• Mentored to improve technical skills, soft skills, call control, understanding of tools, and resources• Provided documented, constructive and positive feedback to technicians, managers executives and the organization as appropriate• Developed action plans for individual agents to achieve acceptable performance• Troubleshoot computer issues via phone support

Education

• Langston University

  B.A. Degree, Management Information Systems

  2002 — 2007

• Langston University

  Bachelor of Business Administration (BBA), Management Information Systems, General

  2002 — 2007

Skills

• Technical Support
• Business Analysis
• Strategic Planning
• Document Imaging
• Coaching
• Printing and Document Imaging (Pdi Certified)
• Recruiting
• Troubleshooting
• Microsoft Office
• Microsoft Certified Professional
• Management
• Team Building
• Time Management
• Project Management
• Customer Service
• Training
• Public Speaking
• Networking
• Leadership