Nishtha C.
Business System Analyst @Canfor
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WORK HISTORY
Business System Analyst @Canfor
Vancouver, BC, CA
Current: Project Manager for Contract Management project to streamline all contracts and contractors to improve IT capabilities and reduce costs, overheads and redundancy.Ongoing: Implementing, Configuring & Maintaining JD Edwards ERP system for the Sales & Supply Chain units supporting Manufacturing & Operations. Several years of experience creating customized solutions to address specific customer requirements by leading discovery sessions and conducting requirement analysis. Collaborating with the Support team, DevOps Engineers, Technical Architects, and stakeholders to develop the best technical design and approach.Recent: Spearheaded migration from JIRA to Microsoft Azure DevOps by conducting formal training sessions and scheduling ADO office hours to increase the adoption rate. Led multiple walkthrough sessions for the IT team and created a repository of training material (slides, FAQ, flowcharts, etc). Working towards improving deployments and release management in ADO. Achievements: Improved Agile processes and clear work-item visibility allowed the team to better prioritize requirements and deliver high-value changes quickly. Past: Led the Application Support team to triage and resolve production issues. Created a Knowledge Repository by drafting over 50 knowledge articles for recurring incidents. Achieved Special Recognition Award for efforts towards KMS. Conducted root cause analysis of Production Defects. Performed FUT and led users in UAT sessions. Mentored & Trained new hires.Modules: Sales, Order Management, Supply Chain Planning, Inventory Management, Order To Cash, Logistics, Shipping, Integrations & InterfacesTools: JIRA | Service Now | Azure DevOps | Microsoft Dynamics 365 CRM | JD Edwards JDE 9.2 | ERP | Oracle Transportation Management OTM | Microsoft Office | Scrum & Kanban | SQL | Microsoft Excel | ITIL |Technical Consulting | Troubleshooting | Technical Writing | EDI Electronic Data Interchange - EDI 304, 310, 810, 856, 857
EDUCATION
The University of British Columbia
Master of Engineering
ABOUT NISHTHA C.
I am an experienced Business System Analyst skilled in helping businesses achieve Digital…
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